What comes in
The loss notification, attachments, policy and endorsements effective at the relevant date, plus prior correspondence the handler is permitted to access.
A complete claim. Ready for judgment.
The first hours of a claim often go into finding the policy, sorting attachments and asking for missing details. Welf helps claims teams prepare a source-linked case, so the handler can assess the loss with the relevant evidence in view.
For your teams
Claims operations · Underwriting · Customer service
Inside the workflow / example
Prepare a claim for the handler.
What AI prepares
Extract the reported facts, build an evidence checklist and draft questions for missing information. Preserve contradictions instead of resolving them through inference.
What your team decides
The handler verifies the facts and decides the next action. Coverage, reserves and settlement remain within the insurer’s established decision authorities.
Potential starting points
Bring policy and evidence into the same view.
Other starting points for your team. Prioritize by case volume, current effort and access to the required records.
Extract loss information, identify missing details and prepare a case for triage.
Retrieve policy context, summarize evidence and draft correspondence for review.
Structure submissions, surface missing information and prepare referral documentation.
Systems & control
Work with what runs your business.
Ambiguity, fraud signals, disputed coverage and consequential decisions route to the responsible specialist. The system preserves the source and policy version.
System environment
Claims systems · Policy administration · Document management · CRM
Authority
Data access, permitted actions, approval rules and recovery paths are defined before deployment.
Establish the value
Measure handling effort and reopened cases.
Compare preparation time, missing-document follow-ups, reopened cases and reviewer corrections. Faster triage should not be counted as faster settlement without evidence.
See the delivery modelCandidate measures
Handling time · Reopen rate · Review quality
A sensible first scope
Start with one claims workflow.
Choose one line of business and intake channel. Bring representative claims, policy versions, document permissions and the team’s existing completeness criteria.
Plan the first deliveryAI capabilities
The engineering behind the next workflow.
Explore the tasks, integration choices and deployment models your team needs to assess.
Bring a case your team knows too well.
Describe the task, the systems involved and what makes it difficult. We can use that context to discuss a first workflow and the evidence it would need.
Start a conversation