What comes in
Shipment identifiers, the latest carrier events, booking details, delivery commitments and related email or transport documents.
Resolve the exception. Give dispatch the full picture.
A missed pickup or delayed shipment creates work across tracking events, carrier messages and customer promises. Welf brings that context into an actionable case for dispatch, with the evidence needed to choose and communicate the next step.
For your teams
Dispatch · Customer service · Transport operations
Inside the workflow / example
Prepare a delayed-shipment case.
What AI prepares
Build a timeline, flag stale or conflicting events and identify missing information. Draft the carrier query and a customer update based on confirmed facts.
What your team decides
Dispatch decides on rerouting, extra cost and revised commitments. Approved updates return to the transport or service system with the event time and case reference.
Potential starting points
Resolve the exception. Keep the shipment moving.
Other starting points for your team. Prioritize by case volume, current effort and access to the required records.
Gather shipment events, identify missing context and prepare a resolution for dispatch.
Structure incoming orders and prepare carrier communication and status updates.
Extract document fields, identify discrepancies and route missing delivery confirmations.
Systems & control
Work with what runs your business.
Route changes, cost commitments and customer promises need explicit authority. Stale events and failed updates must surface to the dispatcher.
System environment
Transport management · Warehouse management · ERP · Telematics · Carrier messages
Authority
Data access, permitted actions, approval rules and recovery paths are defined before deployment.
Establish the value
Track resolution time and repeated handling.
Measure time to a resolved exception, repeated customer contacts and manual handoffs. Separate waiting on a carrier from time spent assembling the case.
See the delivery modelCandidate measures
Time to resolve · Manual handling steps · Repeat contacts
A sensible first scope
Start with one exception type.
Select one exception type on one transport flow. Check identifier matching across carrier messages and TMS records, and define who can commit additional cost.
Plan the first deliveryAI capabilities
The engineering behind the next workflow.
Explore the tasks, integration choices and deployment models your team needs to assess.
Bring a case your team knows too well.
Describe the task, the systems involved and what makes it difficult. We can use that context to discuss a first workflow and the evidence it would need.
Start a conversation